Follow these guidelines on how to stop spam and put an end to all non-desired annoying marketing communications in your email address, phone or any means.

How to stop spam emails

Register your email in a Robinson List

Robinson lists are marketing preference registers that enable you to submit a global opt-out from all direct marketing, thus indicating companies that you do not wish to receive further communications with marketing purposes.

Depending on national law, clearing the company’s records against Robinson lists may or not be mandatory. In Spain, there is one Robinson list which is managed by the Asociación Española de Economía Digital and merchants engaging in direct marketing activities are obliged to cleanse their records first.

Registration in the Spanish Robinson List is free and inscriptions have effects after three months. You may include: postal mail, email, phone, sms and mms.

There are two scenarios where a company is entitled to send you marketing communications: where they have your consent and where you are or have been their customer.

If you have given the company your consent, registering in the Robinson List will not help you, instead what you should do is withdraw your consent.

On the other hand, if you entered into a contract or acquired any goods or services from a company, it will be entitled to send you marketing emails when it refers to similar products or services and it provides easy-accessible and free means to opt-out from successive communications.

It is on the latter scenario where registering in a Robinson list is more useful. If you have entered an email address, the marketer will not be allowed to send you advertising even when you are or have been their customer.

Consent and prior contractual relationship are the two only situations where a company is entitled to send you marketing emails however, if you are registered in the Robinson List merchants may only send you advertising with your consent.

Registering in the Robinson List follows a free-easy procedure. You may start here.

Exercise your data protection rights

Companies or organisations which process personal data are bound by law to implement free easy access means to make effective your data protection rights. In addition, they are required to inform you thereof in every marketing communication.

There are two data protection rights which can help you to stop spam on your email address: the right to objection and right to erasure.  

The right to objection is adequate when you are or have been their customer and wish they stop sending advertising. In this case the organisation will keep your data to exclude you from their subscribers lists.

The right to erasure mandates the data controller to erase all personal data they have about you. The exercise of this right to stop spam communications is not appropriate when you are engaged on a contractual relationship since it would bring the contract to an end. Furthermore, you should also be aware that, regardless of your relationship with the company, there might be legal obligations which require the data controller to retain the data for a given period of time. Once lapsed, your data should be erased immediately.

How to stop spam text messages

Register in a Robinson List

Robinson lists are marketing preference registers that enable you to submit a global opt-out from all direct marketing, thus indicating companies that you do not wish to receive further communications with marketing purposes.

Depending on national law, clearing the company’s records against Robinson lists may or not be mandatory. In Spain, there is one Robinson list which is managed by the Asociación Española de Economía Digital and merchants engaging in direct marketing activities are obliged to cleanse their records first.

Registration in the Spanish Robinson List is free and inscriptions have effects after three months. You may include: postal mail, email, phone, sms and mms.

There are two scenarios where a company is entitled to send you marketing communications: where they have your consent and where you are or have been their customer.

If you have given the company your consent, registering on the Robinson List will not help you, instead what you should do is withdraw your consent.

On the other hand, if you entered into a contract or acquired any goods or services from a company, it will be entitled to send you marketing messages when it refers to similar products or services and it provides easy-accessible and free means to opt-out from successive communications.

It is on the latter scenario where registering in a Robinson list is more useful. If you have opted out from sms, the marketer will not be allowed to send you advertising even when you are or have been their customer.

Consent and prior contractual relationship are the two only situations where a company is entitled to send you marketing messages. However if you are registered in the Robinson List merchants may only send you advertising with your consent.

Registering in the Robinson List follows a free-easy procedure. You may start here.

Exercise your gdpr data protection rights

Companies or organisations which process personal data are bound by law to implement free easy access means to make effective your data protection rights. In addition, they are required to inform you thereof in every marketing communication.

There are two data protection rights which can help you to stop mms or sms spam: the right to objection and right to erasure.  

The right to objection is adequate when you are or have been their customer and wish they stop sending advertising. In this case the organisation will keep your data to exclude you from their subscribers lists.

The right to erasure mandates the data controller to erase all personal data they have about you. The exercise of this right to stop spam messages is not appropriate when you are engaged on a contractual relationship since it would bring the contract to an end. Furthermore, you should be aware that, regardless of your relationship with the company, there might be legal obligations which require the data controller to retain the data for a given period of time. Once lapsed, your data should be erased immediately.

How to stop spam phone calls

Spam phone calls with marketing purposes, formally known as telemarketing, poses a significant difference with sms and email communications: if your contact details are published on public databases merchants will not need your consent nor a previous relationship in order to call you and offer their services.

Register your phone in a Robinson List

Robinson lists are marketing preference registers that enable you to submit a global opt-out from all direct marketing, thus indicating companies that you do not wish to receive further communications with marketing purposes.

Depending on national law, clearing the company’s records against Robinson lists may or not be mandatory. In Spain, there is one Robinson list which is managed by the Asociación Española de Economía Digital and merchants engaging in direct marketing activities are obliged to cleanse their records first.

Registration in the Spanish Robinson List is free and inscriptions have effects after three months. You may include: postal mail, email, phone, sms and mms.

There are three scenarios where a company is entitled to call you with marketing purposes: when they have your consent, when you are or have been their customer, and when your contact details are on public databases.

If you have given the company your consent, registering in the Robinson List will not help you, instead what you should do is withdraw your consent.

On the other hand, if you entered into a contract or acquired any goods or services from a company, it will be entitled to call you to offer similar products or services insofar as it provides easy-accessible free means to opt-out from successive communications, with no need of your consent.

It is on the latter scenario where registering in a Robinson list is more useful. If you have entered your phone, the marketer will not be allowed to call you with advertising purposes even when you are or have been their customer.

Finally, the Robinson List is also very useful to stop spam calls when your data were collected from public accessible sources or databases from other organisations.

Registering in the Robinson List will help you stop spam calls from all those companies which do not have your consent.

Registering in the Robinson List follows a free easy procedure. You may start here.

Get out of phone books

White pages show individual full names or business names, addresses and phone numbers of subscribers to the phone service. If you appear on a phone book, businesses may call you to offer their services.

To remove your data from that list, you will need to address the telephony operator and tell them to remove your data from their lists. Conversely, if you want to appear on phone books another possibility is to remain on the lists but indicate them that your contact details are no longer used with marketing purposes.

Exercise your data protection rights

Companies or organisations which process personal data are bound by law to implement free easy access means to make effective your data protection rights. In addition, they are required to inform you thereof in the privacy policy and in the first call.

There are two data protection rights which can help you to stop spam calls: the right to objection and right to erasure.  

The right to objection is adequate when you are or have been their customer and wish they stop calling you with marketing purposes. In this case the organisation will keep your data to exclude you from their subscribers lists.

The right to erasure mandates the data controller to erase all personal data they have about you. The exercise of this right to stop spam calls is not appropriate when you are engaged on a contractual relationship since it would bring the contract to an end. Furthermore, you should also be aware that, regardless of your relationship with the company, there might be legal obligations which require the data controller to retain the data for a given period of time. Once lapsed, your data should be erased immediately.

How to stop spam calls by automated calling systems

Organisations are allowed to use automated means which dial your phone number and then play a record insofar as they have your prior express consent.

For that reason, if you have not given your specific authorisation to be contacted through automated systems or robocalls, you should not receive such calls. If a company employs robocalls or other automated methods to contact you they will be in breach of the law and you will be entitled to object, to lodge a complaint to a supervisory authority and to sue them.

Phone nuisance calls

Repetitive persistent calls are usually an infraction of consumer laws. In Spain these are punished by the General Law for the Defence of Consumers and Users, which was conceived to protect you from merchant’s abusive aggressive practices.

The first obligation the law sets out is information. An organisation which attempts to carry on with marketing call activities must inform you, at the beginning of the call, of:

  1. the identity of the organisation or individual on behalf of whom the call is made, and
  2. the marketing purpose of the call.

In addition, on the first call they make they are obliged to inform you of your right to object to further communications and to obtain the reference number of your objection. You are also entitled to ask for a receipt thereof, which should be delivered within one month.

Calls prior to 9 am or post 9 pm are prohibited, as well as calls on non-business days or weekends.

On the other hand, everything said above on how to stop spam calls may also help you preventing these phone nuisance calls, therefore you may also:

  • register in the Robinson List;
  • not give your consent;
  • withdraw your consent; and
  • exercise your data protection rights.

Claims and complaints

If you live in Spain, you have followed the above steps and still are geting marketing communications, then you may try: mediation services, consumer bodies, the data protection supervisory authority AEPD, or court.

Turn to mediation services

There is an agile and free mediation system managed by AUTOCONTROL where you can submit data protection complaints against member telecom operators, currently: Movistar, Tuenti, O2, Orange, Jazztel, Amena, Simyo, Vodafone, Ono, Másmóvil, Yoigo, Llamaya, Happy Móvil y Pepephone.

You can access here.

File a customer complaint

Nuisance marketing calls are an infraction of consumer law, therefore you may also turn to Consumer bodies from Public Administrations and file a customer complaint.

Lodge a complaint with a supervisory authority

If you have requested your right to erasure or objection, have withdrawn your consent or you think that your personal data is processed in a manner which is against the law and the company data controller does not attend your requests, you may lodge a complaint before the AEPD through their e-platform.

File a claim to court

Complaints before the AEPD may result on administrative liability of the company, which means a possible fine which will be paid to the Administration, but your harm will not be remedied.

If you have suffered any harm, physical or moral and you seek remedy then you should consider filing a claim to court.